Privacy policy
Autocalo is operated by EVERREACH TECHNOLOGY LIMITED (Business Registration Certificate No.: 80328745-000-05-26-A), with its registered address at Room 5047, Floor 5, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.
EVERREACH TECHNOLOGY LIMITED is the store operator responsible for handling personal information collected through Autocalo, subject to applicable data protection laws.
At Autocalo, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share, and protect information when you visit https://autocalo.com, make a purchase, or contact our customer support team.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, billing address, and shipping address.
We also collect order details, purchase history, payment transaction information, and communications with customer support.
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, cookies, and website activity.
2. How We Use Your Information
We use personal information to process orders, arrange shipping, manage payments and refunds, respond to customer inquiries, and provide shopping-related services.
We may also use information to improve website performance, maintain security, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law.
3. Payment Information
Payments are processed through the payment service providers available at checkout.
These providers handle payment information according to their own privacy and security practices. We do not intentionally store complete payment card numbers or security codes on our own systems.
4. Sharing Your Information
We may share necessary personal information with service providers involved in operating our online store, including Shopify, payment processors, shipping companies, customer support providers, and analytics or marketing services.
We do not sell customer contact lists. Certain advertising activities may be considered data sharing or selling under applicable privacy laws, and relevant privacy choices will be provided where required.
5. Cookies and Tracking
Our website may use cookies and similar technologies to support shopping cart functions, remember preferences, analyze website performance, and support marketing activities.
You can manage cookies through your browser settings or available website privacy controls. Where required by law, we request consent before using non-essential tracking technologies.
6. Data Security and Retention
We use reasonable security measures to protect personal information against unauthorized access, misuse, or disclosure.
Personal information is retained only as long as reasonably necessary for business operations, customer support, legal compliance, and dispute resolution.
Information may be processed outside your country of residence, subject to applicable data protection requirements.
7. Your Privacy Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also have rights to withdraw consent, obtain a copy of your information, or opt out of certain marketing and advertising activities.
To submit a privacy request, please contact [email protected]. We may need to verify your identity before processing your request.
8. Children's Privacy
Our website is not directed toward children. We do not knowingly collect children's personal information in violation of applicable law.