Shipping policy
AtΒ Autocalo, we aim to provide a clear and convenient shipping experience. Please review the following information before placing your order.
1. Order Processing
Orders are typically processed within 1β3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays. Processing may take longer during holidays, promotional periods, or unusually high order volumes.
2. Shipping and Delivery Times
After processing, the estimated shipping time is 7β15 business days.
The estimated total delivery time is 8β18 business days, including order processing and shipping.
Delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to shipping destinations, carrier operations, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
Shipping Destinations
Autocalo ships to countries and regions supported by our available shipping services.
Shipping availability is determined by the delivery address provided at checkout. Certain destinations or address types may be subject to shipping restrictions.
If shipping is unavailable for a particular address, the customer may be unable to complete checkout using that address.
3. Shipping Fees
Shipping fees are calculated based on the order total.
Orders from $0.00 to $39.98: Standard Shipping β $12.99
Orders of $39.99 or more: Free Standard Shipping
All shipping fees are displayed in USD.
The applicable shipping charge will be shown at checkout before you complete your purchase.
4. Order Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.
Tracking updates may take some time to appear after shipment.
If you need assistance checking your order status, please contact our customer support team.
5. Shipping Addresses and Delivery Issues
Please ensure that your shipping address is accurate and complete before placing an order.
If you notice an error, contact [email protected] as soon as possible. Address changes may not be possible once an order has shipped.
If your package is delayed, lost, or arrives damaged, please contact us with your order number so we can investigate and assist with an appropriate resolution.
6. Customs Duties and Import Taxes
Autocalo arranges international shipments under Delivered Duty Paid (DDP) shipping terms for destinations supported by our shipping services.
For eligible orders shipped under these arrangements, applicable import duties and import taxes are covered by Autocalo or our designated shipping partners.
Customers are not required to pay additional import duties or import taxes upon delivery for shipments covered by these DDP arrangements.
Shipping availability depends on the destination and delivery address entered at checkout. Orders can only be shipped to destinations supported by our available shipping services.
If you are unexpectedly asked to pay customs duties or import taxes upon delivery, please contact [email protected] before making payment so our support team can investigate and assist.